Returns policy

For any support issues after the sale, change, replacement or return of product, product warranty, order cancellation, withdrawal and any related questions, contact our store tel. 2310.225146, e-mail:

Order Cancellation: You can cancel your order at no charge, as long as the products have not been delivered for shipment. If you cancel your order after the delivery of the products to be shipped, then you will be charged with the shipping costs from our store to your place as well as the costs for returning the products to our store. Contact our store at tel. 2130994912 for the cancellation of the order and the refund of your money (if you have paid the value of the products).

Return products

The products you bought from our online store were accompanied by legally issued documents (sales invoice or retail receipt and delivery note). In order to return, in any way, products that you bought from, you must have in your possession the relevant purchase document in order to display it or send it depending on the return method you choose. The products are returned in their packaging, which must be intact and in the condition delivered to you and accompanied by all accessories such as instructions for use, parts, packaging materials, etc. The return is made exclusively by shipping or delivery of the products by you in our online store, 206 Giannitson Street, PC 546 28 Menemeni, Thessaloniki.

Discrimination according to the reason for the return:

1) Defective products:

In case you purchased from a ​​defective product, contact us at tel. 2310.225146, e-mail:, so that we can advise you on how to deal with the issue.

2) For non-defective products the right of withdrawal applies:

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any explanation.

The withdrawal period expires 14 calendar days from the day after you acquired or a third party other than the carrier and designated by you acquired physical possession of the goods.

In order to exercise the right of withdrawal, you must inform the Company under the name "ERIOURGIA KAMSIZOGLOU AE", based in Thessaloniki, at Mitropoleos Street, no. 40, T.K. 54623, Tax Identification Number 094007191 (e-mail: for your decision to withdraw from this contract with a clear statement (eg letter to be sent by mail or e-mail). You can use the following withdrawal form template, without being required.

To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline. The purchased products must be returned in their original condition accompanied by the relevant sales document (receipt - invoice).

The right of withdrawal does not apply a) to the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery and b) to the supply of goods manufactured in accordance with its specifications consumer or clearly personalized.

Consequences of withdrawal

If you withdraw from this contract, we will refund all money we receive from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the most economical standard delivery method we offer), without unjustified delay and definitely within 14 calendar days from the day we will be informed of your decision to withdraw from this contract. We will make the above refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; you will not be charged for such refund unless you offer a different refund. means of refunding your money (from what you used in the initial transaction) at which time you will be charged with any costs of using of this different instrument, which (costs) will be deducted from the amount to be refunded. We have the right to delay the refund until we receive the goods back or until you provide proof that you sent the goods back, whichever comes first. You must return the goods or deliver them to our store, without undue delay




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